RETURN & EXCHANGE POLICY
We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a hassle-free return and exchange policy to ensure your peace of mind.
Eligibility Criteria:
- Items must be returned within 7 days from the date of delivery.
- Items must be unused, unworn, and in their original condition with tags intact.
- Items must be returned in their original packaging.
How to Initiate a Return or Exchange:
Contact our customer service team within 7 days of receiving your order to request a return or exchange.
Provide your order number and details of the item(s) you wish to return or exchange.
Our customer service team will guide you through the returns process and provide you with a return authorization number (RAN).
Pack the item(s) securely in the original packaging, ensuring that all tags are intact.
Clearly mark the return authorization number (RAN) on the outside of the package.
Ship the item(s) back to us using a trackable shipping method.
Return Shipping Costs:
Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective item.
We recommend using a trackable shipping method to ensure the safe return of your item(s).
Refunds and Exchanges:
Once we receive your returned item(s) and verify their condition, we will process your refund or exchange.
Refunds will be issued to the original form of payment within [number of days] business days.
Exchanges will be processed promptly, and replacement item(s) will be shipped to you at no additional cost.
Exceptions:
Certain items, such as personalised or custom-made products, may not be eligible for return or exchange unless they are defective or damaged.
Final sale items are not eligible for return or exchange.